Privacy Policy

Our Commitment to Your Privacy

At SmoothMove Friendswood Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

We only collect information necessary to provide you with excellent towing and roadside assistance services. We never sell your personal information to third parties.

Information We Collect

When you use our services, we may collect the following types of information:

Contact Information

• Your name and phone number
• Email address (if provided)
• Current location or address where service is needed
• Destination address for towing services

Vehicle Information

• Vehicle make, model, and year
• Vehicle identification number (VIN) when necessary
• License plate number
• Vehicle condition and any special handling requirements

Service Information

• Details about the service you requested
• Photos of your vehicle (for documentation purposes)
• Payment information (processed securely)
• Insurance information (when applicable)

How We Use Your Information

We use the information we collect to:

• Provide the towing or roadside assistance services you requested
• Communicate with you about your service request and arrival times
• Process your payment securely
• Maintain service records for quality assurance and legal compliance
• Respond to your questions or concerns
• Improve our services based on customer feedback
• Send you important updates about our services (you can opt out anytime)

We only use your information for these legitimate business purposes. We do not use your personal information for unrelated marketing without your explicit consent.

How We Protect Your Information

We take the security of your personal information seriously. We implement reasonable safeguards to protect your data from unauthorized access, disclosure, or misuse.

Our security measures include:

• Secure payment processing through encrypted channels
• Limited access to personal information (only authorized staff)
• Regular review of our data security practices
• Secure storage of physical and digital records

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We encourage you to also take steps to protect your information.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in these limited circumstances:

• With your insurance company when you authorize us to bill them directly
• With payment processors to complete your transaction securely
• With law enforcement if required by law or to protect safety
• With service partners who help us operate our business (under strict confidentiality agreements)

How Long We Keep Your Information

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for several years for business, legal, and tax purposes.

Once information is no longer needed, we securely delete or destroy it according to our data retention policies.

Your Privacy Rights

You have the right to:

• Request access to the personal information we have about you
• Request corrections to any inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Ask questions about how we handle your information

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These technologies help us:

• Remember your preferences
• Understand which pages are most popular
• Improve website performance and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website features.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website with a new "Last updated" date.

We encourage you to review this policy periodically. Your continued use of our services after any changes means you accept the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

SmoothMove Friendswood Towing
700 S Friendswood Dr Ste J
Friendswood, TX 77546
Phone: (281) 626-9817
Email: hi@friendswoodtowservice.com

We take your privacy concerns seriously and will respond to your inquiries as quickly as possible.